http://www.agentcoolblue.com/
As of April 12, 2007:
We are currently experiencing heavy call
volume on our toll-free consumer line. If
you are looking for a REFUND ONLY, click
here. Print and complete the form, then
mail to secure your AGENT COOL BLUE™
refund.
Consumer Statement
McNEIL-PPC, Inc. has announced a voluntary
nationwide consumer recall of all lots of
the GLACIER MINT™ and BUBBLE BLAST™
flavors of LISTERINE® AGENT COOL BLUE™
Plaque-Detecting Rinse after the Company
determined that the preservative system is
not adequate against certain
microorganisms. McNEIL-PPC, Inc. has been
in full communication with the FDA
regarding this issue and the decision to
implement a voluntary recall. For further
detail, please see complete press
release.
FAQ
How can I tell if I have purchased
affected product?
All lots of AGENT COOL BLUE™
Plaque-Detecting Rinse are being recalled.
Consumers can readily distinguish this
product by the cartoon character on the
front of the bottle.
What should I do with the product I
purchased?
Consumers should discontinue using any
bottle of AGENT COOL BLUE™
Plaque-Detecting Rinse & properly
dispose of the product.
How do I get a refund?
Consumers may obtain a full refund through
calling the toll free consumer line at
McNEIL-PPC, Inc., 1-888-222-0249, or click
here to print the form necessary to
mail-in to secure refund.
My child has been using this product.
Should I be concerned?
McNEIL-PPC, Inc. conducted a thorough
assessment and concluded that the risk of
illness in healthy individuals following
use of this product is very low. However,
there could be a significant health risk
to individuals with weakened or suppressed
immune systems. To date, there have been
no consumer adverse health events reported
that are related to this issue. If you
have further concerns, please consult your
healthcare professional.
Have any other LISTERINE® products been
affected?
Only AGENT COOL BLUE™ Plaque-Detecting
Rinse products are affected by this
action. Consumers can readily distinguish
this product by the cartoon character on
the front of the bottle. No other
LISTERINE® branded products are affected
and they remain safe and effective for use
as directed.
Have other countries been impacted or just
the U.S.?
The Caribbean: Specifically Puerto Rico,
Antigua, Bahamas, Barbados, Belize,
Bermuda, Cayman Islands, Grenada, Guyana,
Jamaica, Haiti, Netherlands Antilles, St.
Lucia, St. Kitts, St. Vincent, Suriname,
Trinidad
I have additional questions. Where can I
go for more information?
Please call the toll free consumer line at
McNEIL-PPC, Inc., 1-888-222-0249.
McNEIL-PPC, INC. TODAY ISSUES VOLUNTARY
NATIONWIDE CONSUMER RECALL OF LISTERINE®
AGENT COOL BLUE™ PLAQUE-DETECTING RINSE
PRODUCTS
MORRIS PLAINS, NEW JERSEY - April 11, 2007
– McNEIL-PPC, Inc. (the "Company") today
announced a voluntary nationwide consumer
recall of all lots of the GLACIER MINT™
and BUBBLE BLAST™ flavors of LISTERINE®
AGENT COOL BLUE™ Plaque-Detecting Rinse
after the Company determined that the
preservative system is not adequate
against certain microorganisms. The
Company has been in full communication
with the FDA regarding this issue and the
decision to implement a voluntary recall.
The Company is recalling all bottles of
AGENT COOL BLUE™ Plaque-Detecting Rinse,
an estimated 4 million, from both
retailers and consumers.
The Company conducted a thorough
assessment and concluded that the risk of
illness in healthy individuals following
use of this product is very low. However,
there could be a significant health risk
to individuals with weakened or suppressed
immune systems. To date, there have been
no consumer adverse health events reported
that are related to this issue.
The recall affects all existing bottles of
AGENT COOL BLUE™ Plaque-Detecting Rinse.
Consumers should discontinue using and
properly discard the product, and may
obtain a full refund through calling the
Company's toll free consumer line
1-888-222-0249 and mailing in the back
label, including the UPC code. Additional
information can be found at the product
website
www.agentcoolblue.com.
Introduced in 2006, AGENT COOL BLUE™
Plaque-Detecting Rinse tints plaque blue
for better brushing. Consumers can readily
distinguish this product by the cartoon
character on the front of the bottle. Only
AGENT COOL BLUE™ Plaque-Detecting Rinse
products are affected by this action. No
other LISTERINE® branded products are
affected and they remain safe and
effective for use as directed.
"We have voluntarily initiated this recall
of AGENT COOL BLUE™ Plaque-Detecting
Rinse because our primary concern is that
consumers have complete confidence in the
safety and effectiveness of our products,"
said Paul Sturman, President, Consumer
Healthcare North America, McNEIL-PPC, Inc.
"This voluntary action is in keeping with
our longstanding policy of providing
timely and effective consumer information
about all our products."
AGENT COOL BLUE™ Plaque-Detecting Rinse
has been sold to consumers through
supermarkets, drug stores, mass merchants
and other retail outlets, and is sold to
dental professionals' offices nationwide.
The Company is contacting dental
professionals and retailers directly as
part of their recall notification
process.
McNEIL-PPC, Inc. is located in Morris
Plains, NJ and Fort Washington, PA.
Privacy Policy | Legal Notice
© McNEIL-PPC, Inc. 2006-2007 All rights
reserved. This site is published by
McNEIL-PPC, Inc., which is solely
responsible for its contents. This website
is intended for visitors from the United
States. Questions or comments? Call
1-888-222-0249.
LISTERINE® AGENT COOL BLUE™ and
LISTERINE® Antiseptic are brands and
products of McNEIL-PPC, Inc.
Other brands referenced are trademarks of
their respective companies.
